Refund policy
Return & Refund Policy
Last updated: August 2026
Thank you for shopping with Dirk Doe. Please read this Return & Refund Policy carefully before placing an order.
Returns & Exchanges
Our policy ALL SALES ARE FINAL! We do NOT offer refunds, except if there are damages and issues to our product.
Please note that our products might contain purposely ripped, teared, worn
out and/or other distressing
Return Request Procedure
To request a return or exchange, customers must contact us within the return period and provide:
- order number;
- full name;
- reason for the request;
- photos of the item if requested.
After reviewing the request, we will provide return instructions.
Unauthorized returns may be refused.
Return Shipping Costs
Unlessw otherwise required by law, customers are responsible for all return shipping costs.
Original shipping fees are non-refundable except in cases where the item received was defective, damaged, or incorrect due to our error.
We strongly recommend using a tracked shipping service for returns, as we are not responsible for lost return shipments.
Refunds
Once the returned item is received and inspected, we will notify the customer regarding approval or rejection of the refund.
If approved, refunds will be issued to the original payment method within 14 business days.
Processing times may vary depending on the customer’s bank or payment provider.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide clear photos showing the issue.
After review, we will offer an appropriate resolution, including replacement, exchange, partial refund, or full refund where applicable.
Lost & Unclaimed Packages
We are not responsible for packages that are lost, delayed, or damaged while in transit after being handed over to the shipping carrier.
Customers are responsible for monitoring their shipment and collecting their package within the carrier’s designated holding period. We are not responsible for packages that are returned to the sender because they were not collected by the customer.
In the event of an unclaimed or returned package, any additional shipping or return costs may be charged to the customer. Refunds are not guaranteed for unclaimed or lost return shipments.
Contact Information
For all return, refund, or exchange inquiries, please contact:
Email: dirkdoe.service@gmail.com