Refund policy


Return & Refund Policy

Last updated: May 2026

Thank you for shopping with Dirk Doe. Please read this Return & Refund Policy carefully before placing an order.

Returns & Exchanges

We accept returns within 14 days of delivery for eligible items that are unworn, unused, and in their original condition with all tags attached.

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Made-to-order products manufactured specifically for the customer after the order has been placed.

  • Products produced through a pre-order model when manufacturing begins specifically in response to customer demand.

  • Gift cards and other non-returnable items where required by law.

Under applicable EU consumer protection laws, certain made-to-order products may be exempt from the right of withdrawal. Products manufactured on a made-to-order or pre-order basis, as specified in the product description, are not eligible for returns or exchanges due to incorrect size selection. 

The production method of each item is clearly stated in the product description. By placing an order, the customer acknowledges and agrees to the production method specified on the product page.

This policy does not affect any rights relating to defective, damaged, or incorrectly supplied products. If you receive an item with a manufacturing defect or an item different from what was ordered, please contact us within 14 days of delivery and we will arrange an appropriate resolution.

Return Request Procedure

To request a return or exchange, customers must contact us within the return period and provide:

  • order number;
  • full name;
  • reason for the request;
  • photos of the item if requested.

After reviewing the request, we will provide return instructions.

Unauthorized returns may be refused.

 

Return Shipping Costs

Unless otherwise required by law, customers are responsible for all return shipping costs.

Original shipping fees are non-refundable except in cases where the item received was defective, damaged, or incorrect due to our error.

We strongly recommend using a tracked shipping service for returns, as we are not responsible for lost return shipments.

Refunds

Once the returned item is received and inspected, we will notify the customer regarding approval or rejection of the refund.

If approved, refunds will be issued to the original payment method within 14 business days.

Processing times may vary depending on the customer’s bank or payment provider.

Exchanges

Exchanges for another size or item are subject to product availability.

If the requested replacement item is unavailable, the customer may choose either:

  • a refund;
  • store credit;
  • an alternative product.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide clear photos showing the issue.

After review, we will offer an appropriate resolution, including replacement, exchange, partial refund, or full refund where applicable.

Refused or Unclaimed Packages

If an order is refused by the customer or left unclaimed and returned to us, we reserve the right to deduct:

  • original shipping costs;
  • return shipping fees;
  • customs charges;
  • payment processing fees;
  • other related expenses

from the final refund amount.

Contact Information

For all return, refund, or exchange inquiries, please contact:

Email: dirkdoe.service@gmail.com
Instagram: dirk.doe