Shipping policy

SHIPPING POLICY

Last updated: May 2026

This Shipping Policy applies to all orders placed at Dirk Doe.

By placing an order, you agree to the terms described below.

1. GENERAL INFORMATION

All orders are processed and shipped from Ukraine.

We use different postal services for different regions. 

Once your order has been shipped, you will receive a confirmation email with tracking information.

Delivery times are estimates only and may vary depending on customs processing, carrier delays, and destination country conditions.

2. ORDER PROCESSING TIME

Each product may have a different processing time depending on availability, production, and demand.

The estimated processing time is always indicated individually on each product page.

Orders are processed only after payment confirmation.

3. SHIPPING DESTINATIONS & ESTIMATED DELIVERY TIMES

We ship worldwide via international logistics partners.

Europe

Estimated delivery time: 5–10 business days after dispatch

Shipping time is up to 10 business days due to strict EU customs rules for non-EU countries. 

United States

Estimated delivery time: 7–14 business days after dispatch

Includes customs clearance and final delivery by local courier partners.

Canada

Estimated delivery time: 7–14 business days after dispatch

Delivery may vary depending on customs processing and regional postal services.

 Asia

Estimated delivery time: 8–16 business days after dispatch

Delivery times may vary depending on destination country regulations and customs inspection.

Other countries

Estimated delivery time: 10–21 business days after dispatch

Remote regions or countries with stricter customs procedures may experience longer delivery times.

4. CUSTOMS, DUTIES & TAXES

International orders may be subject to customs duties, import taxes, or additional fees imposed by the destination country.

These charges are not included in the product price or shipping cost and are the responsibility of the customer.

We are not responsible for delays caused by customs clearance.

5. RESTRICTED COUNTRIES

We do not ship to the following countries:

  • Russia
  • Belarus

All orders placed to restricted destinations will be automatically cancelled and refunded if applicable.

6. TRACKING

All shipments include tracking.

Tracking information is provided via email once the order is dispatched.

Tracking updates may take up to 48–72 hours to appear in the system.

7. DELAYS

While we aim to deliver all orders within the estimated timeframes, delays may occur due to:

  • customs inspections
  • local postal service delays
  • holidays and peak seasons
  • logistical disruptions beyond our control

We are not responsible for such delays.

8. LOST OR MISSING PACKAGES

Lost & Unclaimed Packages

We are not responsible for packages that are lost, delayed, or damaged while in transit after being handed over to the shipping carrier.

Customers are responsible for monitoring their shipment and collecting their package within the carrier’s designated holding period. We are not responsible for packages that are returned to the sender because they were not collected by the customer.

In the event of an unclaimed or returned package, any additional shipping or return costs may be charged to the customer. Refunds are not guaranteed for unclaimed or lost return shipments.

9. CONTACT

For any shipping-related questions, please contact:

Email: dirkdoe.service@gmail.com